AT&T

SmartVideo for Delivering Bills

AT&T is leveraging SmartVideo to deliver uniquely personalized bills to new customers and existing ones who change or upgrade their service. Video bills have proven to be easier to understand than paper ones, and hence reducing the number of billing related inquiries to the contact center.

The impact for our company is fewer calls into customer care, shorter calls of those that come in, and enormous satisfaction of the customers.by John Donovan, Senior Executive Vice President, AT&T Technology and Network Operations

Customer Experience

1 of 4
Email welcomes consumer to his first video bill
Email welcomes consumer to his first video bill
Example video scene: Charges overview
Example video scene: Charges overview
Example video scene: Prorated charges
Example video scene: Prorated charges
Example video scene: Monthly bundle charges
Example video scene: Monthly bundle charges

Contact Us

Learn how SundaySky’s SmartVideo solutions can enhance your customer acquisition and engagement strategies.